Frequently Asked
Please take some time to review some of our frequently asked questions.
If you don't see the answer you're looking for, you are more than welcome to send us an email (info@mavella.co) and we will get back to you as soon as we can. Happy shopping!
How long is your shipping time?
On average, we ship items within 24 hours. On drop days, please allow and additional 72 hours for your shipping notification to arrive.
What is your TAT for custom items?
Typically about 9-12 weeks.
What is your return policy?
Ideally, we want the item to be unworn and unwashed. Of course, if there are issues with your item, please reach out to us. We will do everything we can to come to a satisfactory resolution.
What is your exchange policy?
Item must be unwashed and unworn.
What is your GSM?
Currently our items are 220GSM.